Privacy Policy


Monostuff values your privacy and takes great care protecting the information you provide us.

COLLECTION OF PERSONAL INFORMATION

When you create a Monostuff account, the personal information we collect may include your:

  • Name
  • Delivery Address
  • Email Address
  • Telephone Number
  • Mobile Number
  • Date of Birth

The personal information we collect from you will be used in some or all of the following ways:

  • To deliver the products you have purchased via our website
  • To communicate with you during the delivery process of the product and for customer support purposes
  • To provide you with relevant product information
  • To aid Monostuff in the development of new products and services
  • To optimize the site and your shopping experience

 

CUSTOMER COMMUNICATIONS

Monostuff will communicate with you about your order and the purchased product using email and by phone. Account holders must provide a valid email address to luggage.co.nz for this purpose.

Monostuff may also request feedback on your order, the shopping experience and the products offered via emails and surveys for the purpose of improving our service and product offering. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by emailing hello@monostuff.com

When you select to be a monostuff subscriber, we'll also use your personal information to send you marketing or promotional information from time to time. You can opt out of receiving marketing information at any time by using the unsubscribe function within the electronic marketing material.

 

SECURITY OF YOUR PERSONAL INFORMATION

We assure you that all information we collect will be safely and securely stored.

We protect your personal information by:

  • Restricting access to personal information
  • Maintaining technology products to prevent unauthorised computer access
  • Securely destroying your personal information when it's no longer needed for our record retention purposes

 

DISCLOSURE OF PERSONAL INFORMATION

We value our customers and will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased.

There may be some exceptional circumstances for disclosing your personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

 

COMPLAINTS ABOUT BREACHES OF PRIVACY

If you believe that your privacy has been breached by luggage.co.nz, you can contact us on hello@monostuff.com and all attempts will be made to resolve the matter.

 

COLLECTION OF COMPUTER DATA

When you visit luggage.co.nz, whether as an account holder or a visitor, our servers and our google analytics setup automatically records information that your browser sends whenever you visit a website.

This data may include information such as your computer’s Internet Protocol address, browser type or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, access times and dates, and other statistics.

We don't treat the data collected as personal Information or use it in association with other personal information, though we may aggregate, analyze and evaluate such information to better tailor or improve the services or products provided.

 

REMARKETING

We use Remarketing with Google Analytics and other partners to advertise online. Third-party vendors, including Google, show our ads on sites across the Internet. Third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website.